FAQ

Q: When can I expect to receive my products?

A: Most orders placed before 3pm PST Monday-Friday will be packaged and shipped same day as order. Orders placed after 4pm or on the weekend will be sent out on the next business day.

 

Q: What is the Chuggy made of?

A: The Chuggy is made with 100% food grade silicone. Your product is dishwasher safe, temperature and chemical resistant and flexible to the touch so it can be rolled up and taken with you anywhere. We are the only product on the market made with this top tier material, so your Chuggy is guaranteed to last!

 

Q: What is your return policy?

A: Due to the safety of our consumers and staff with ongoing Covid outbreaks, we will only refund packages unopened within 10 days of our ship out date. Please contact us immediately with any issues to get a refund or to change order before our ship out date (typically within 24 hours of purchase). After 10 days* of initial ship out date from the Chuggy facility, sales are deemed "final" with no returns. All wood wall mounts are made to order through a local third party and are final sale. All Raver packs are final sale as they do not come individually sealed like our Chuggy's do. Chuggy is not responsible for any return postage. 

*This does not include international orders as we understand those orders can take up to 3 weeks to recieve.